Surrey Airport Rides – Terms & Conditions

By booking with Surrey Airport Rides, customers agree to the following terms and conditions.

1. Booking Confirmation

All journeys must be pre-booked.

A booking becomes confirmed only once Surrey Airport Rides provides written confirmation via message, email or other agreed communication.

Surrey Airport Rides reserves the right to refuse any booking request.

1.a Acceptance of Terms
Any booking made with Surrey Airport Rides, whether made via our website, telephone, email, WhatsApp or any other means, constitutes an agreement between the customer and Surrey Airport Rides. By making such booking, the customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions in full. If you do not agree to these Terms, you should not make a booking with us.

2. Pricing

All quoted prices are based on journey details agreed at the time of booking.

Additional charges may apply for:

• Additional stops
• Change of destination
• Significant route changes
• Excessive waiting time
• Additional passenger requests after booking confirmation

Prices may change if booking details are altered after confirmation.

3. Payment Terms

Payment may be requested before travel, on the day of travel, or immediately after the journey depending on booking arrangements.

Surrey Airport Rides reserves the right to refuse service if payment terms are not met.

4. Customer Cancellation Policy

Cancellation more than 24 hours before collection may qualify for full refund.

Cancellation within 24 hours may be non-refundable.

Repeated cancellations may result in refusal of future bookings.

5. Driver Availability & Exceptional Circumstances

Surrey Airport Rides aims for all journeys to be personally driven by Gabor.

However, in exceptional circumstances beyond our reasonable control, including but not limited to illness, family emergency, accident, severe traffic disruption, vehicle breakdown, weather disruption, airport disruption, road closures, or any unforeseen event, Surrey Airport Rides reserves the right to arrange a suitably licensed alternative driver or alternative transport provider.

If alternative arrangements cannot be made, Surrey Airport Rides reserves the right to cancel the booking and provide a full refund.

6. Flight Delays & Flight Changes

Customers must provide accurate flight details.

Surrey Airport Rides monitors flights where flight information has been provided.

We are not responsible for missed collections caused by incorrect or incomplete flight information provided by the customer.

Additional waiting charges may apply for substantial unexpected delays.

7. Delays Outside Our Control

Journey times are estimated in good faith.

Surrey Airport Rides cannot guarantee journey times due to circumstances beyond our reasonable control including:

• Traffic accidents
• Motorway closures
• Severe weather
• Police incidents
• Airport disruption
• Roadworks
• Public emergencies

We accept no liability for delays caused by such events.

8. Missed Flights

Customers remain responsible for allowing sufficient travel time.

Surrey Airport Rides shall not be liable for missed flights caused by traffic disruption, accidents, severe weather, unexpected delays, or circumstances outside our reasonable control.

9. Passenger Conduct

Drivers may refuse service where passengers:

• Behave abusively
• Become aggressive
• Cause safety concerns
• Damage the vehicle
• Are intoxicated in a way that creates risk

No refund will be provided where service is refused for passenger misconduct.

10. Vehicle Damage

Customers are responsible for any damage caused by passengers.

Cleaning fees may apply for:

• Spillages
• Vomiting
• Smoking inside vehicle
• Deliberate damage
• Excessive mess requiring professional cleaning

Repair and cleaning costs may be charged.

11. Child Seats

Where child seats are requested, customers remain responsible for ensuring the child seat requested is suitable for the child’s age, height and weight.

Surrey Airport Rides accepts no liability where incorrect child information is provided by the customer.

12. Luggage Responsibility

Customers are responsible for informing Surrey Airport Rides of unusually large luggage, sports equipment, bicycles, oversized suitcases or any items requiring special accommodation.

Surrey Airport Rides reserves the right to refuse transport if luggage requirements were not disclosed in advance.

13. Lost Property

Any items left in the vehicle will be kept where possible for reasonable collection.

Surrey Airport Rides accepts no liability for items left behind.

Return of lost property may involve delivery or collection charges.

14. Complimentary Services

Any complimentary refreshments, bottled water, snacks or additional customer care services are provided entirely at Surrey Airport Rides’ discretion.

These complimentary items do not form part of the paid transport contract and may be unavailable without notice.

14a,

Complimentary Refreshments & Allergy Disclaimer

Surrey Airport Rides may occasionally offer complimentary refreshments, including bottled water, coffee, snacks or other small complimentary items as part of customer care.

Customers are responsible for informing Surrey Airport Rides in advance of any allergies, food intolerances or dietary requirements.

While reasonable care will always be taken, Surrey Airport Rides cannot guarantee that complimentary items are free from allergens including but not limited to nuts, dairy, gluten, eggs or other ingredients.

Complimentary refreshments are provided entirely at the customer’s own discretion and Surrey Airport Rides accepts no liability for allergic reactions, dietary issues or adverse reactions related to complimentary items provided.

15. Liability Limitation

Surrey Airport Rides will always provide services with reasonable care and professionalism.

Our total liability shall never exceed the total booking amount paid by the customer.

We accept no liability for:

• Missed flights
• Hotel costs
• Additional airline charges
• Missed events
• Lost business opportunities
• Indirect or consequential financial loss

where such loss results from circumstances beyond our reasonable control.

16. Website Information

While Surrey Airport Rides makes every effort to ensure website information is accurate, service descriptions, prices and availability may change without notice.

17. Right To Refuse Service

Surrey Airport Rides reserves the right to refuse service at our discretion where safety, operational or legal concerns arise.

18. Governing Law

These terms shall be governed by the laws of England and Wales.

We collect personal information necessary to complete transport bookings.

This may include:

• Name

• Telephone number

• Email address

• Pick-up address

• Destination address

• Flight details

Customer information is used solely for booking management, communication and transport service delivery.

We do not sell personal data.

Information may be shared only where legally required or where necessary to fulfil a booking.

All personal information is handled in accordance with UK GDPR.

Customers may request deletion of stored information at any time.